Privacy Policy, Complaints Procedure,
website terms & COOKIes policy
Privacy Policy
This website is operated by Justine Garside-Martin, BACP Accredited Counsellor and Psychotherapist and HCPC Registered Dramatherapist. I am committed to protecting your privacy and handling your personal information sensitively and securely.
What information I collect
If you contact me through this website, by email, or by telephone, I may collect:
your name
email address
telephone number
information you choose to share about yourself
This information is only used to respond to your enquiry and provide therapeutic services where appropriate.
How your information is stored
This website is hosted by Squarespace. Emails sent via the contact form are delivered to an email account hosted by Hostinger. I take reasonable steps to keep your information secure and confidential.
Lawful basis for processing
Under UK GDPR, the lawful basis for processing your information is:
Legitimate Interests — responding to enquiries and providing therapy services
Special Category Data — provision of health-related therapeutic support
Confidentiality
Everything discussed in therapy is treated confidentially. However, confidentiality may be broken where:
there is serious risk of harm to yourself or others
there are safeguarding concerns
disclosure is required by law
Where possible, this would be discussed with you first.
How long information is retained
Initial enquiries that do not proceed to therapy are normally deleted within 6 months. Client records are retained securely in accordance with professional and insurance requirements.
Your Rights
You have the right to:
request access to your information
request correction of inaccurate information
request erasure where appropriate
withdraw consent where applicable
complain to the Information Commissioner’s Office (ICO)
Contact Regarding Your Information
If you have any questions about this Privacy Notice or wish to exercise your rights under UK data protection law, please contact me via the contact form on this website.
COMPLAINTS PROCEDURE
I aim to provide a safe, respectful and professional service at all times.
If you are unhappy with any aspect of the work, I encourage you to raise this with me directly wherever possible so that we can try to resolve the issue openly and constructively.
Complaints can be made in writing by using the contact form on this website. I will acknowledge your complaint as soon as reasonably possible and aim to respond within 14 days.
If you remain dissatisfied, you may also contact my professional bodies:
British Association for Counselling and Psychotherapy (BACP)
Health and Care Professions Council (HCPC)
Website Terms
The information provided on this website is for general informational purposes only and does not constitute crisis or emergency mental health support. If you are in immediate distress or feel unable to keep yourself safe, please contact your GP, NHS 111, or emergency services.
While every effort is made to keep website information accurate and up to date, no guarantees are given regarding completeness or suitability. External links are provided for convenience and do not imply endorsement.
All website content remains the intellectual property of Justine Garside-Martin unless otherwise stated.
COOKIE NOTICE
This website is hosted by Squarespace, which may use essential cookies and analytics cookies to improve website functionality and understand visitor usage.
You can manage cookie settings through your browser preferences. For more information, please see: Squarespace Cookie Policy